Hiring a company to ship goods through Chicago is already a complex affair at times – but finding great intermodal transportation companies in Chicago can be even harder. This involves passing the goods off to other forms of transportation, and that means there are a lot of moving parts involved in getting your goods where they need to go. So you need to be able to trust the company you’ve hired. How do you know that you may have made the wrong choice?
1. You discover very poor online reviews and ratings.
One of the best ways to get a feel for a company’s performance is to take a look at reviews and ratings across many online platforms. Is there BBB rating good? Do they have great reviews on sites such as Yelp or Angie’s List? Do they offer client testimonials on their website? Do you see complaints about this company on social media? All of this can point to a company that isn’t the best choice for the job.
2. Have they been late more than once?
Late delivery may be understandable once, but being late in the delivery business is a huge red flag. Traffic, weather, and other unforeseen events should all be something that the company knows how to account for when creating the timeline for the job. You hire a delivery company to get the goods where they need to be when they need to be there – and if they can’t handle that, then you should move on.
3. They don’t offer shipment tracking.
As a business owner, you need to be able to keep a close watch on all your assets, including those in transit. If you’ve found several intermodal transportation companies in Chicago to try, and many of them don’t offer shipment tracking, they are likely the wrong choice for the job. You won’t be able to keep an eye on where your goods are, and that can lead to problems for your operation.
4. Their customer service leaves something to be desired.
Like all businesses, intermodal transportation companies in Chicago must offer great customer service to keep their clientele. If you aren’t getting great service, consider moving on. Excellent customer service is something we pride ourselves on at Larry’s Cartage Company, Inc. If you are in need of excellent transportation services, contact us today at (630) 920-0772.
